Our Services

Our Services

<strong>The NHS App</strong>

The NHS App

What the NHS App does

Order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.

Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.

Check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.

Register your organ donation decision – choose to donate some or all of your organs and check your registered decision.

Find out how the NHS uses your data – choose if data from your health records is shared for research and planning.

View parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.

1. Enter your email address and select ‘Continue’.

2. Select to set up a new NHS login.

3. Create an account using your NHS number OR name, date of birth and postcode.

4. Create a password and select ‘Continue’.

5. A code will be sent to your email address to confirm who you are.

6. Enter your mobile number. You will be sent a security number via text to confirm your mobile number.

7. Once your registration is complete, you will be asked if you are happy to share your details from your GP Surgery with the NHS App – choose ‘Yes’ or ‘No’ and select ‘Continue’.

9. Next, you will need to confirm your identity. All you need to do is upload a picture of your photo ID and then take a photo of yourself. The App will securely check your images and confirm your identity.

10. Now you’re free to explore the App. If your device uses fingerprint or face scanning, you can choose to use that to make logging into the NHS App even more effortless.

To register using the NHS App or Website you will need a mobile phone number, email address, a valid form of photo ID (see more info below).

Forms of photo ID that you can use:

– Passport (except Syrian passport)

– UK Driving Licence (Full or Provisional)

– European Driving Licence (Full)

– European national identity card (except paper Italian ID card or Greek ID card)

– UK residence card or biometric residence permit (BRP)

Email: You may already use an email for other things such as your home shopping, library / socia groups or internet provider etc.

If not, you can create a free secure email address using services such as: Google Gmail, Microsoft Outlook or Apple iCloud Mail.

Smartphone: If you don’t have a smartphone or can’t download apps, you can use the NHS login to access the same services through a web browser on your computer or laptop.

Click here for more NHS App Information

Are you struggling with Sleep?

Sleepstation combines psychology and sleep science with dedicated support to help people get great sleep.

Using Sleepstation, these are some of the benefits:

  • Dedicated, personalised support
  • Highly-effective, drug-free solution
  • Reach your individual sleep goals
  • Expert ongoing guidance
  • Long-lasting results
  • No waiting list
  • A step by step guide to Sleepstation (NHS Referral)

    If you are a patient within the St Ives Primary Care Network and registered at either Grove Medical Practice, Moat House Surgery, Spinney Surgery or Riverport Medical Practice, you can get access to Sleepstation for FREE when you click on the ‘check NHS availability, option.

    It will then go to the box below. From there start to type in the name of your GP practice making sure that the name and address is correct. (Grove Medical Practice for example

    It should say that ‘Sleepstation is available on the NHS in your area’.

    From there, you can provide your details and self refer yourself. It may ask you some further questions.

    <strong>Holly Health</strong>

    Holly Health is a personalised app which combines psychology and technology to provide habit coaching and motivational support to help you feel physically and mentally better.

    Holly Health – Your personalised Health Coach
    <strong>Health and Wellbeing</strong>

    Health and Wellbeing Coaches

    Health and Wellbeing Coaches are experts in supporting people with behaviour change and setting realistic personalised goals. They also provide access to information and resources to help people build knowledge, confidence and skills as they work their health goals.  Health and Wellbeing coaches can support people with achieving their health goals, such as weight management, healthy eating, increasing activity levels and reducing stress.

    Our Health and Wellbeing Coaches work as part of the Personalised Care Team within the St Ives Primary Care Network and support people in taking proactive steps to improve the way they manage their health, based on what matters to them.

    What is Health Coaching?

    There are a number of approaches designed to help improve your health and wellbeing. Most people know they need to adopt more healthy behaviours, but can find putting this into practice difficult. Many people are also managing long-term health conditions such as asthma, diabetes, coronary heart disease or chronic obstructive pulmonary disease, amongst many others.

    A health professional may have talked to you about a referral for health coaching to help support you to manage your health condition or to support you to improve your health and wellbeing.

    Health coaching will help you learn new skills and build your confidence to enable you to reach your health and wellbeing goals.

    Your coach will work alongside you to discover what your health and wellbeing goals are over an agreed number of sessions. Health coaching will enable you to explore your values in relation to your health and wellbeing and explore the reasons you want to change your health behaviours. Using a range of resources in partnership with your coach you will agree what is possible and create goals of your choosing.

    Health Coaching will enable you to:

    – Establish step by step goals

    – Learn new skills

    – Be persistent

    – Reward success

    – Seek support

    – Take one day at a time

    – Focus on one behaviour change at a time

    It may also include:

    – Providing access to information and resources to help you to build your knowledge, confidence and skills.

    – Linking you to other services

    Studies show that health coaching can build your knowledge, confidence and skills to help you to manage your long-term condition(s). People who have had health coaching report feeling more confident and have better health outcomes. Health coaching will help you to take a more active role in managing your health and wellbeing.

    Meet our Health and Wellbeing Team

    Even though our Health and Wellbeing Coaches are based in a surgery, they work across the whole of St Ives Primary Care Network.

    Carolyn Parkin

    • Background in Psychology and Education​ 
    • Joined in September 2022 
    • Based at Spinney Surgery ​

    Kajal Karki

    • Background in Public Health and Health Studies. 
    • Joined in May 2023.​ 
    • Based at Spinney Surgery. ​ 

    Andreea Unwin

    • Background in Psychology and Sociology​
    • Joined in April 2022 ​ 
    • Based at Grove Medical Practice​ 

    Links to Organisations we work with:

    Diabetes UK – Know diabetes. Fight diabetes

    We are Diabetes UK, the leading charity for people living with diabetes in the UK. Our vision is a world where diabetes can do no harm.

    Mind – A mental Health Charity

    At Mind we are passionate about positive wellbeing and provide support to local people who may experience mental health challenges.

    Cambridgeshire Libraries

    Join Cambridgeshire Libraries, it’s free. Browse the catalogue,borrow the latest titles. Discover our range of services, advice, support and information.

    Huntingdonshire – One Leisure Active Lifestyles Team

    The One Leisure Active Lifestyles team offers a wide range of sport and health related activities to promote a healthy population within the district.

    The team works closely with a number of partners to help provide these activities, such as young people’s holiday programmes, disability sports clubs and health walks. Support is also offered to local sports clubs to help provide access to leisure.

    Volunteer Centre Huntingdonshire

    Supporting volunteers & voluntary organisations

    NHS – Psychological Wellbeing Service (IAPT)

    Psychological Wellbeing Service (PWS) is part of the Improving Access to Psychological Therapies (IAPT) services.  Our aim is to make psychological therapies more accessible to people experiencing common mental health problems such as depression and anxiety. The psychological therapies offered are approved by the National Institute for Health and Care Excellence (NICE)

    St Ives in Bloom

    St Ives in Bloom is a group of volunteers who help to make St Ives a great environment to live, work and visit.

    Healthy You – Improving health across Cambridgeshire and Peterborough

    We are a free service for Cambridgeshire and Peterborough residents who are looking to make changes to their lifestyle. So, whether you want help to stop smoking, lead a more active lifestyle, lose some weight, or simply take advantage of the NHS Health Checks we offer, Healthy You – funded by Cambridgeshire County Council and Peterborough City Council – can help you

    <strong>Travel Advice</strong>

    If you are planning a travel to a foreign country and think you will need specific vaccinations, we are able to offer travel advice appointments with our team

    We can provide travel health advice and arrange for appropriate immunisations. 

    Travellers requiring special vaccines for yellow fever, Japanese encephalitis and rabies will need to visit a private clinic to have these vaccinations. Please know the ACWY meningitis and Hepatitis B vaccination can be given at the surgery but on a private basis involving a charge.

    For more information on which vaccinations you may need for a specific country, please access the Travel Health Pro website by clicking here. You can also read about any current disease outbreaks and if they will affect your trip by clicking here.

    Vaccines need time to take effect and some may require a course over several weeks.

    Select the region you are travelling to find out more.


    Central Asia

    East Asia

    Australasia & Pacific


    Central America

    Europe & Russia

    Middle East

    North America

    South America & Antarctica

    Frequently Asked Questions (FAQs)

    You have requested a doctor’s letter to confirm you are fit to fly. We are not trained nor indemnified to assess and declare fitness to fly and you will need to seek the advice of an aviation medicine practitioner or a private GP yourself. Your NHS app will have details of your medical history and current medications.

    Civil Aviation Authority – Fit to Fly Assessment

    You have contacted us for medical advice while you are abroad. While you are abroad and out of the UK, unfortunately we cannot provide medical advice. Our clinicians are not insured to do so and the NHS does not provide care outside of the UK. You will need to seek local medical advice.

    You are able to have up to 3 months’ supply of your regular repeat medication when leaving the UK. This is to allow you time to find local healthcare to take over prescribing while outside the UK. Unfortunately the NHS does not provide care outside of the UK.

    NHS – can I take my Medicines Abroad

    We are occasionally asked by patients to prescribe sedating medication for flying. Unfortunately your request will be declined. We regret that we are not able to facilitate these requests on the grounds of patient safety and our need to prioritise the delivery of NHS care on the basis of patients’ clinical needs.

    Here are some helpful resources for fear of flying

    Easyjet – Fear of Flying Course

    Fly Without Fear.com

    British Airways – flying with confidence

    You have requested a prescription for medication to take with you on holiday in case you get an illness eg travellers’ diarrhoea, ear infection, chest infection, urine infection etc. Unfortunately the NHS does not provide care outside of the UK. We are not indemnified to treat our patients while abroad. If you were to become unwell while abroad, you will need to seek local medical advice.

    Further Travel Information

    The following websites will give you additional travel advice

    Travel Health for information of vaccinations available on NHS

    MASTA for private vaccination clinics

    Gov.uk for specific country travel advice

    EHIC to apply for your free European Health Insurance Card

    <strong>Enhanced Access</strong>

    From 9.1.2024, the four practices of St Ives Primary Care Network which comprises Moat House Surgery in Warboys, Grove Medical Practice in St Ives, Riverport Medical Practice which has sites in Fenstanton, Somersham and St Ives and Spinney Surgery in St Ives will all be providing Enhanced Access appointments for the PCN patient population from our practices. This is a change to the previous arrangement by which the majority of these appointments were offered through West Cambs Federation. 

    Enhanced Access appointments are additional appointments that usually take place in evenings or at the weekend.  Patients will continue to be able to access these appointments by contacting their practice in the normal way. As before, Enhanced Access appointments will be provided by a range of medical professionals, including GPs, nurses, healthcare assistants, and others, depending on your need. 

    In some circumstances you may be asked to attend for the Enhanced Access appointment at a practice other than the one at which you are registered. If the appointment offered to you is at a location other than your own practice the person who is booking the appointment for you will let you know where you will be seen.